Cloud Communication Technologies Conversational AI
AI platforms that allow consumers to engage in natural conversations across voice, messaging, and other digital channels to fully resolve their customer support issues, without the wait, 24/7/365.

AI Agent
AI Agent: Powered by an AI brain trained on customer service-specific training data with in-house transcription, inference classification, named-entity recognition, and a low-latency NLU engine for natural conversations

CRM, Call Center & Telephony Integrations
CRM, Call Center and Telephony Integrations: For fast, low-friction implementation
Omnichannel
Omnichannel Support: Implement a single conversational-engine omnichannel for speed to deivery across Voice, 2-way SMS, and Chat. Using the same Thinking Machine brain so customers get a consistent experience, with seamless channel switching, across every touchpoint. Contact Center leaders get visibility into omnichannel transcripts, in one dashboard. And agents get seamless handoffs for sentitive issues without losing customer context.
Focus on What You Do Best and Recover Lost Hours
And let CCT take care of the rest. You’ll be much more effective at what you already do. Adding another expert to your team will increase your peace of mind.