Cloud Communication Technologies Conversational AI

AI platforms that allow consumers to engage in natural conversations across voice, messaging, and other digital channels to fully resolve their customer support issues, without the wait, 24/7/365.

Replicant AI

Replicant was founded on the belief that machines are ready to have useful and complex conversations that will transform the way we interact with the world, starting with customer service. Replicant is a leader in Contact Center Automation helping companies automate their most common customer service challenges while empowering agents to focus on more complex and nuanced conversations with customers.

AI Agent

AI Agent: Powered by an AI brain trained on customer service-specific training data with in-house transcription, inference classification, named-entity recognition, and a low-latency NLU engine for natural conversations

CRM, Call Center & Telephony Integrations

CRM, Call Center and Telephony Integrations: For fast, low-friction implementation

Customer Benefits

Customers get quicker resolutions. Conversational AI makes automation available 24/7, scales when needed based on call volumes and customer interactions, and it’s a cost-effective way of adding virtual staff that does the work of unlimited agents without sacrificing CSAT.

Omnichannel

Omnichannel Support: Implement a single conversational-engine omnichannel for speed to deivery across Voice, 2-way SMS, and Chat. Using the same Thinking Machine brain so customers get a consistent experience, with seamless channel switching, across every touchpoint. Contact Center leaders get visibility into omnichannel transcripts, in one dashboard. And agents get seamless handoffs for sentitive issues without losing customer context.

We’ll Design and Provide an Overview of the Cost Savings to Your Company.

Conversational AI for Increased Service Levels

Focus on What You Do Best and Recover Lost Hours

And let CCT take care of the rest. You’ll be much more effective at what you already do. Adding another expert to your team will increase your peace of mind.

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